Privacy Policy

Last updated: March, 2024

 

This Privacy Policy applies to IGA Stores of B.C. which is owned and operated by Georgia Main Food Group Limited.

This Privacy Policy covers Personal Information that we collect, use and disclose about you. This Privacy Policy is meant to provide you with information about the Personal Information we collect, how we use and disclose it, and how we protect your Personal Information

Personal Information

Personal Information is identifiable information about you as an individual.  We collect, use and disclose Personal Information such as your name, your personal preferences, your home address, as part of conducting transactions with you and when you visit our website.  We may also collect your phone number, driver’s license number, and information you give us about other people.  Contact information is your name associated with your business address, business email, business telephone, business fax, and other business contact information and is not considered Personal Information. 

How We Collect Your Personal Information

We collect Personal Information from you in various ways including through this website, face to face communications in our stores, email communications, telephone conversations, any social media interactions, and information you choose to provide us in the stores or on the website in connection with purchasing our products.  We may also collect Personal Information about you from third party service providers such as payment card providers and other financial institutions.

How We Use Your Personal Information

We use the Personal Information we have collected from you for various purposes related to our business including:

  • fulfilling and processing payments for orders and requests for products, services or information;
  • to communicate with you about your order, including returns and processing issues;
  • to understand your preferences;
  • for marketing and advertising products and services;
  • to establish and manage an account with us;
  • to communicate with you about special events, promotions;
  • for any other reasonable purpose related to managing our business.

​How We Disclose Your Personal Information

We disclose your Personal Information to third parties for reasonable purposes related to the operation of our business, including with third parties who perform services such as delivering orders and processing payments. We also disclose your Personal Information with third party service providers we use to support our operations such as analytics that assist us in improving our services by helping us understand how our website is used, analyze trends such as which features are the most popular, and to provide advertisements and content specific to our users. When we use third party service providers, we enter into contractual arrangements with them to ensure that they protect your Personal Information and use it only for the purpose of fulfilling their contract with us. We do not authorize third parties to use your Personal Information for their own purposes.

There are certain occasions where we are required to disclose Personal Information, such as in response to a law, statute, or regulation, court order, summons or subpoena, or otherwise where it is necessary to comply with the law. We also may disclose Personal Information for the purposes of conducting investigations, such as if we suspect fraud or otherwise to protect our property or the safety of our customers or employees.

In the event of a corporate sale, merger or acquisition or other event, we also may disclose your Personal Information, as permitted by law. 

How We Secure Your Personal Information

We take steps, whether you are shopping online or in our stores, to use reasonable security measures to ensure that your Personal Information is kept safe from loss, unauthorized access, modification, or disclosure.  We use best information practices such as Secure Socket Layer (“SSL”) to encrypt card transactions, firewalls, roles-based access and use of authentication.  However, regardless of all of these best practices, we cannot guarantee that internet communications are always secure.

Withdrawing Consent

You have the right to withdraw your consent to the collection, use or disclosure of your Personal Information at any time except in the circumstances where withdrawal of consent would frustrate the performance of one of our legal obligations.  If you choose not to receive information from us, you may inform us of your opt-out request by selecting the opt-out or unsubscribe feature in our communications or by contacting us directly.

Accessing Your Personal Information

You have the right to know what Personal Information we have collected about you and to ask us to verify Personal Information if you think it is incorrect.  We will respond to your access request in compliance with our legal obligations.

Retention of Personal Information

We retain your Personal Information as long as necessary to fulfill the identified purpose or for the amount of time which is required or permitted by law. 

Cookies and Similar Technologies

Cookies are text files containing small amounts of information which are downloaded to your device (e.g. computer, mobile phone etc.) when you visit a website, use a mobile application, or download an e-mail. Cookies are useful because they allow a website to recognise a user’s device, personalize the user’s experience and they can also be used to tailor advertising to users.

We use cookies and similar technologies for various reasons including to administer services, remember your preferences, facilitate navigation on our website, help us understand how our website is used, analyze trends such as which features are the most popular, and to provide advertisements and content specific to you.

We may use session or persistent cookies. A session cookie is stored temporarily on your computer or device and expires when you end your session (e.g., close your browser). A persistent cookie remains on your computer or device after you have closed your browser, so we can remember if you have visited our website before or your preferences. The period of time a persistent cookie stays on your computer or device varies.

Managing Cookies and Similar Technologies

Please note that disabling cookies and similar tracking technologies may impact your online experience with us. 

Most browsers allow you to manage how cookies are set and used as you’re browsing, and to clear cookies and browsing data. You can learn more about cookies by visiting https://allaboutcookies.org, which includes additional useful information on cookies and how to block cookies using different types of browsers.

Third Party Advertisers

We use META Pixel. Using the pixel, META collects information about the users and use of our website. The information is used to personalize META advertisements and to analyze how users interact with our website, including our products and services. To find out more about the Facebook pixel and about META's use of personal data generally, see the META cookie policy at https://www.facebook.com/policies/cookies/ and the META privacy policy at https://www.facebook.com/about/privacy.

We also use Google Analytics, a web analytics service provided by Google, Inc. Google Analytics may collect information about your use of the website, including your IP address. Google uses cookies to gather and analyze about visits to our website, such as number of visitors, the websites from which visitors have navigated to our website, and the pages on our website to which visitors navigate. You can deactivate Google Analytics profiling by visiting https://tools.google.com/dlpage/gaoptout/. More information on Google Analytics can be found at the following link: www.google.com/policies/privacy/partners/.

 

We may also publish Google Ads advertisements and/or Microsoft Ads advertisements on our website. These advertisements may be personalized to reflect your interests and remember your preferences. You can opt out of these personalized advertising services by visiting the following websites:

·        Google Ads: https://www.google.com/settings/ads

·        Microsoft Ads: https://account.microsoft.com/privacy/ad-settings/signedout

For more information on personalized ads in Canada, please visit https://youradchoices.ca.

Contacting Us

To access your Personal Information, to ask us about this Privacy Policy, to make inquiries about our Privacy Practices, or to make a complaint, you can contact us at privacy@igastoresbc.com or call Customer Service at 1-604-444-6211 Monday to Friday 7:30am-3:30pm local time.

Privacy Policy Updates

We may update this Privacy Policy from time to time, in which case we will indicate the last updated date at the beginning of the Privacy Policy. 

This Policy will be governed by the laws of British Columbia and the applicable laws of Canada. 

This Policy constitutes the entire agreement between you and us with respect to its subject matter.  You should also review our Terms and Conditions of Use which govern your use of this website.